Booking Conditions

Making a Booking
Before you book please read these booking conditions. If you have any questions please contact us .
A booking for a trip with SITNICA can be made by first sending your enquiry or / and checking availability and then sending a signed booking form and a deposit . A deposit is 20% of the price of the total price. To make a booking you must be 18.
A booking is not confirmed before we receive the booking form and deposit at which point a receipt and invoice for the final balance will be issued. The deposit is required 60 days before departure. Full payment is required for a booking four weeks before departure.
Payment can be accepted with bank transfer or by credit card. Our contract will be valid once your deposit is confirmed .If you book last minute , less than 30 days , full payment must be made right away .If the balance is not paid in time we reserve the right to cancel your holiday and apply the cancellation charges outlined below.
Prices are netto in EURO and include all services specified in the itinerary. These prices are a guide only and may change at any time up to the point a contract is made between us

Cancellation by us:
We reserve the right to cancel the trip for reasons beyond our control. Or if the minimum number needed to operate one of our holidays has not been met. We will advise you of this no later than 14 days prior to departure.
In that case your payments will fully be refunded .

Cancellation by you:
Cancellations must be made in writing. Including email to sitnica@pu.t-com.hr .
The following charges will apply:
• 60 – 46 days before departure 10%
• 45 – 29 days before departure 30%
• 28 – 15 days before departure 40%
• 14 – 8 days before departure 80%
• less than 8 days before departure 100%

Alterations by us:
We reserve the right to alter arrangements and itineraries because of operational factors, or when we consider it in the best interests of our clients. Changes will be made known to clients as soon as possible. If these changes are substantial and unacceptable a refund may be given.

Alterations by you:
Any special requirements should be notified at the time of booking. Alterations after booking are sometimes possible, but note that there is an administration charge for this service

Insurance
It is a condition of booking that you are adequately insured and provide SITNICA with a copy of your insurance policy. It is essential that your insurance company should be aware of the type of trip you are undertaking. Insurance must cover you fully for baggage , equipment ,medical expenses and the cost of repatriation should you become too ill to continue with your holiday.
There is insurance designed for the type of holidays we offer and we recommend you purchase insurance with this type of cover. Any claims concerning matters for which you are insured must be directed to your insurers. It is your responsibility to ensure you arrive at the start of the SITNICA itinerary within a reasonable time to commence the pre-booked tour, as we cannot refund you outside the terms of our Booking Conditions .

Your Holiday
Your booking is accepted on the understanding that you accept:
the risks and hazards of such a holiday, including the dangers inherent in cycling either on the road or off the road, the dangers inherent in the other activities included in our other holidays, the dangers of foreign travel, especially to countries that are less developed, are politically unstable or are subject to natural hazards, and any risks that result from (amongst other things) changes of local politics, adverse weather conditions, the poor condition of the highways, border restrictions, terrorism and disease; and the potential for (amongst other things) delays, alterations, loss or damage to property, inconvenience and discomfort.
You should satisfy yourself before booking that you have researched your destination, made an informed decision to travel, and taken all necessary precautions.
There is a natural need to be flexible in a holiday of this kind. The day to day agenda and ultimate aim of the holiday is taken as an objective and not as a contractual obligation. It is a fundamental condition of booking that you accept this flexibility, and acknowledge that delays and alterations and their subsequent results, such as inconvenience, discomfort, or disappointment, are possible.
If after departure we are unable to provide a significant proportion of the services we had agreed to aim to provide as part of our contract with you, we will act reasonably to make suitable alternative arrangements.
On any of our holidays it is necessary that you abide by the authority of the leader, who represents the Company, and whose decision is final. Completing our booking form signifies your agreement to this, and if you commit any illegal act when on the holiday or if in the reasonable opinion of the leader your behaviour is causing or likely to cause danger, distress or annoyance to others we may terminate your travel arrangements without any liability on our part.
We cannot guarantee the composition of the group in terms of age, nationality, gender, singles and couples.
Please note that flights and other products you purchase separately do not form part of your holiday package with us.
Travel arrangements to meet or on leaving any tour are your responsibility. Any guidance we may provide is simply that and must be checked by you.
ur responsibility does not commence until the appointed time at the designated meeting point. If you fail to arrive there at the appointed time for whatever reason, we will not be responsible for any additional expenses incurred by you to meet up with the group.
Any information given by the Company in regard to climate, clothing, special equipment, topography etc is done so in good faith and must be rechecked by you prior to relying on it.
No refund or compensation will be made or given for any unused hotel accommodation, services or features of the holiday where unused at your discretion or as a result of your action/inaction.

Medical and special requirements
It is your responsibility to ensure that you are sufficiently fit and healthy to complete your chosen holiday. We reserve the right to require you to produce a doctor’s certificate of fitness to participate in your chosen holiday. If you are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the holiday, you must advise us before booking. If you do not do so, we may cancel your holiday at any time.
Medical vaccinations and other preliminary arrangements including passport, travellers cheques, visa procurement are your responsibility
We welcome people with restricted mobility, medical or particular care requirements or a disability, and aim to ensure that our services are as accessible as reasonably possible to all. However, in order that we may consider the possibility of making reasonable adjustments, it is important that we are fully informed of any needs, requirements and conditions before any booking is concluded. Please telephone us and we will be happy to discuss availability, suitability and potential reasonable adjustments with you, including any requirement for you or a member of your party to be accompanied by someone who is able to provide for any particular needs you or they may have, over and above any reasonable adjustments we are able to make.
If you have special requirements a risk assessment might be required prior to confirming a booking or allowing participation in certain activities. Please note that we rely on the information you provide to help us anticipate and satisfy your needs. We therefore require you to give us a full and frank description of your needs. You must update us with any change in your circumstances prior to and during your stay. Our guides can only provide general first aid. As such it may be necessary for you or a member of your party to be able to administer or attend to your/their own medical needs or have someone accompany you/them who can do so.
You should inform us immediately if, within 4 weeks prior to your arrival date or during your break, any member of your party has, or develops, an infectious or contagious medical condition. If so, we have the right to:
– refuse to accept your booking;
– cancel your holiday; or
– ask any member of your party to leave immediately, should we, at our reasonable discretion, consider it necessary to protect the health of others.

Behaviour
Your behaviour should not be excessive, noisy or disruptive, especially at night. Your behaviour must at all times be appropriate to the culture of the country you are visiting. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. We do not consider offensive or aggressive behaviour or language towards our staff to be acceptable. We may ask you and/or any member of your party to leave immediately if your conduct is considered by us to be inappropriate, likely to cause harm, or impair the enjoyment, comfort or safety of your neighbours, other members of your group, staff and the general public, or is likely, in our belief, to breach any terms of our agreement with you. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.

Our liability to you
Nothing in these terms seeks to limit or exclude our liability if something we do or fail to do causes death or personal injury through our negligence or if we cause damage to your property and that cause is our fault. the services not matching our description of them or our negligent performance of the services. We cannot be held responsible, unless as a direct result of negligence, for any mishap to yourself or to your property.
Other than this liability which we have accepted, we will not be liable for any losses that you suffer as a result of any breach of our agreement except those losses which are reasonably foreseeable to both of us at the time we enter into the contract with you.
We shall not be held liable for any damages caused by the total, or partial failure to provide your holiday if such failure is:
– attributable to you; or
– unforeseeable or unavoidable and attributable to a third party unconnected with us or any of our sub-contractors; or
– as a result of unusual and unforeseeable circumstances beyond our control including but not limited to strikes, war, civil or political unrest or government action; or
– due to the theft of bicycles or injury as a result of cycling either on or off road and in particular injuries as a result of either inadequately maintained and serviced personal equipment or failure to wear the correct safety equipment most notably cycle helmets, unless demonstrably due to our negligence.
In addition, since the services are provided to you as a consumer, we cannot accept responsibility for any losses related to any business of yours such as lost data, lost profits, loss of business, loss of contracts, loss of goodwill or other business loss that you may incur as a result of any breach of our agreement.
We will also not be liable for direct damage or loss of any nature caused, or contributed to, by any defect in or failure (whether partial or complete) of any travel services not provided by us, and which we could not reasonably be expected to be responsible for.
Complaints
Any complaints regarding the holiday should be made to the tour leader and/ or local representative who will normally take the appropriate action. If at the end of the tour, you feel that your complaint was not dealt with properly and were not satisfied with the response, you must notify us of your complaint in writing within 14 days of the actual completion date of the tour. We will try to agree a settlement with you.

Information
Please note that all information given about our holidays, whether in our brochure, on our website or otherwise, is intended merely to present a general idea of the holiday. Information is correct to the best of our knowledge. You will be provided with an itinerary for your holiday giving details such as, the type of accommodation used, what is included in the price, passport and visa requirements, and health formalities. Changes in all of these items may be made at any time and we will notify you of any changes that we become aware of as soon as we are reasonably able to do so. For most holidays we publish detailed Trip Dossiers which contain up-to-date definitive information about the holiday, and which will be sent on request or can be downloaded from your account area on our website. You should ensure that you are fully aware of the contents of the Trip Dossier before booking. In all cases the tour dossier should be considered as more up to date than the brochure. The information and conditions relating to your holiday (and extension/ options where applicable) contained in the Trip Dossier will be deemed to be part of the contract, and you should therefore read them carefully.

Safety and Security
Your personal belongings are your own responsibility during your holiday with us. The police have notified us that personal cycles are particularly vulnerable to theft.
Activities which take place out of doors are provided subject to appropriate weather conditions prevailing at the time the activity is to take place.
You must ensure that any activity or facility selected by you or any members of your party is suitable for those who are taking part.
You are required to follow any safety advice provided to you including wearing a cycle helmet when cycling.

Equipment and Accommodation
Each accommodation provider may have its own terms and conditions on which they accept guests, and you agree to abide by these.
You are expected to use the equipment and facilities provided to you with care and to keep them in a clean and tidy condition. We reserve the right to charge you for any extra cleaning, missing items or damage.
We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, or carry out essential inspection, maintenance work, housekeeping or repairs. Please note that your occupation is not therefore exclusive.
As we continually strive to improve our facilities and holidays you acknowledge and accept that you may find that:
– new facilities are available;
– listed facilities are temporarily closed for maintenance and/or improvement;
– some facilities have been altered;
– maintenance work or housekeeping tasks are undertaken; and
different equipment is provided to that described in our brochures or other communications.
If bringing your own equipment on one of our holidays, please ensure that it is adequately maintained and insured. We will take all reasonable care when transporting equipment, however we are not responsible for any damage caused to equipment by a third party unconnected with the provision of the services contracted for, whether such damage is caused during the holiday or whilst the equipment is in transit.

We don’t provide you with a bike . You can hire one . See our Rental Bike conditions .
If you decide to take your own bike make sure it is mechanically in good order .
We will be responsible for the rental bikes but not for your own .
You take care yourself for your personal equipment and clothing .
We also advise you to bring your own accessoires such as helmet , gloves and drinking bottles .
At SITNICA Bike Tours it is compulsory to wear a helmet .
If you don’t bring your own we will provide you with one .

Compensation payable by you
By booking you agree that we have the right either during or after your holiday to recover from you, either via the credit/charge or debit card used to pay for the holiday or otherwise, the costs of:
– any compensation we may pay to others, including others on the tour, resulting from your acts or omissions; and/or
– any property or accommodation damage; and/or
– any other charges, fees or levies we may incur resulting from your action or inaction and from any breach of these conditions.

Bike Hire Conditions
Advance booking is necessary to reserve equipment. Bookings are not confirmed until receipt of payment.
The equipment, including all accessories supplied, is let out on hire. The equipment remains our property and you will not sell, hire out or otherwise part with the possession thereof.
You undertake not to misuse the equipment and to return it with all accessories in the same condition as it was when received by you (ordinary wear and tear excepted). We shall be entitled to charge you for any damage caused to the equipment during the period of hire caused by your act or omission. In the event of a breakdown, other than a result of your misuse, we will use reasonable endeavours to repair or procure the repair of the equipment.
In the event of the equipment being stolen or lost, we reserve the right to call upon you to indemnify us for the cost of the replacement of the equipment, which will amount to not less than € 400. However should the equipment subsequently be returned in a satisfactory condition, we will refund you within 14 days.
You must ensure that the equipment is adequately secured when not in use, not use the equipment whilst under the influence of alcohol or drugs and immediately notify us in the event of the breakdown or loss of the equipment.

Company Details
SITNICA d.o.o.
MONTRIN 31
52460 BUJE – CROATIA
MBS 040154302

I.K. HR-AB-52-040154302
OIB : 39549285338